Here you will find some of the most commonly asked questions we receive from our customers.
Are you qualified and certified?
Yes, at Flow Star Plumbers we are fully qualified and certified. Our team of plumbing professionals possess the necessary skills, experience, and certifications to guarantee the highest level of workmanship and efficiency for each and every job. We are dedicated to ensuring our plumbers remain current with the latest industry practices and technology to provide the best quality service.
Are your plumbers licensed by the NSW Building and Construction Commission?
Yes, all of our plumbers at Flow Star Plumbers are licensed by the NSW Building and Construction Commission. By hiring a licensed tradesman, you can be assured that you are choosing a qualified professional for the job.
Do you provide emergency plumbing services?
Yes, we do! At Flow Star Plumbers, we understand that plumbing emergencies can occur at any time. That's why we are available 24/7 to attend to your urgent plumbing needs.
What are your service rates?
The cost of our services varies depending on the specific plumbing issue, but we will provide a full breakdown of costs prior to commencing any work. We strive to offer the most competitive prices for our high-quality plumbing services in Penrith.
Do you provide complimentary quotes?
Yes, we do! At Flow Star Plumbers, we offer free, no-obligation quotes to all of our clients.
Do you offer any warranties on your work?
Yes, we do! We take pride in the quality of our work and stand behind it by offering warranties. If you experience any issues with the work we have completed within the warranty period, we will return to resolve the problem at no additional cost. This is a testament to the confidence we have in our services.
What are your operating hours?
At Flow Star Plumbers, we understand that plumbing issues can arise at any time and that's why we are available 24 hours a day, 7 days a week. You can call us anytime to schedule an appointment or in case of an emergency. Our customer service team can be reached at 0450 505 883 or you can fill out our online contact form and we will respond promptly. We are dedicated to ensuring that all of our clients have access to professional and reliable plumbing services at all times.
Do you service both residential and commercial clients?
Yes, we do! Our team of expert plumbers at Flow Star Plumbers are experienced in providing plumbing services to both residential and commercial clients. Whether it's a small repair or a large-scale project, we have the skills and expertise to handle it all. We are dedicated to providing professional and efficient services to all of our clients, regardless of the size or scope of the project.
Do you offer any guarantees?
Yes, we do! At Flow Star Plumbers, we stand behind our work and offer a satisfaction guarantee on all of our services. We are committed to providing our clients with the highest quality workmanship and customer service. In the unlikely event that you are not satisfied with our work, we will work with you to make it right.
Do you offer any discounts or promotions?
At Flow Star Plumbers, we offer a range of discounts and promotions to our clients. These can include seasonal discounts, senior citizen discounts and more. Be sure to ask our customer service team about any current promotions or discounts that may be available. We also offer a loyalty program for our regular clients.
How can I schedule an appointment?
Scheduling an appointment with Flow Star Plumbers is easy. You can give us a call at 0450 505 883 or fill out our online contact form. Our customer service team will be happy to assist you in scheduling an appointment that fits your schedule. We offer flexible appointment times and will work with you to ensure that we can provide our services at a time that is convenient for you.
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